Privacy Policy

Privacy Policy

 

Introduction

Changes to This Privacy Policy

easy reserves the right to modify this Privacy Policy at any time. Any updates will be published on the website and the easy Partner platform to ensure transparency and compliance.

How to Contact Us

We welcome all comments, inquiries, and requests regarding our use of your information. For any questions or concerns related to our Privacy Policy, you may reach out to easy through the following channels:

·         Email: partners.relations@easy-jordan.com

·         Phone: +962 79 7993010

·         WhatsApp: +962 79 7993010

Please note that calls to and from easy may be recorded for quality assurance and training purposes.

Data Collection and Usage

Data We Collect and How We Use It

easy may gather specific details from Business Partners, such as:

Furthermore, easy may employ web analytics tools to monitor and analyze platform traffic for the purpose of improving services, advertising, and promotional efforts. Aggregated statistical data may be published or shared with third parties without prior notice or approval, ensuring that no personally identifiable details are disclosed.

Legal Basis for Processing Business Partner Personal Data

easy processes personal data relating to Business Partners (including information about owners, authorized signatories, and contact persons) based on one or more of the following lawful bases under applicable Jordanian data protection laws:

·         Performance of a contract: to verify, onboard, and manage Business Partner accounts; process orders; coordinate deliveries; and issue settlements and invoices.

·         Compliance with legal obligations: to meet requirements under tax, commercial, financial, and regulatory laws; respond to governmental or regulatory requests; and maintain proper financial records.

·         Legitimate interests: to operate, secure, and improve the easy Partner platform; monitor performance; prevent fraud or misuse; and maintain effective Partner relations, provided such interests do not override the fundamental rights of individuals whose personal data is processed.

·         Consent: for specific activities where consent is required by law, such as certain types of marketing, advertising cookies, or data sharing. Consent may be withdrawn at any time as described in this Privacy Policy.

How We Use Your Information and Data Sharing Practices

easy utilizes Business Partner information to:

Cookies are employed by easy to recognize returning Business Partners and improve their overall experience on the platform. For instance, when Business Partners with an easy Partner account revisit the site, cookies help identify them, enabling access to personalized information such as login credentials, language preferences, and country selection. These cookies also support any additional functionalities that may be introduced in the future. easy may share cookie-related and technical information with authorized service providers and analytics partners only for the purposes described in this Privacy Policy and, where required by law, based on your prior consent. Any such sharing will be carried out in a manner consistent with applicable Jordanian data protection laws.

To ensure the effective operation of easy’s services, certain Business Partner data may be shared with trusted third-party vendors and service providers that assist in integrating application programming interfaces (APIs) and other functionalities required for service delivery. Additionally, easy may share details such as payout information, business name, trade license, and contact details with financial institutions, regulatory bodies, or service providers strictly to the extent necessary for processing and compliance.

In compliance with applicable regulations, easy may disclose Business Partner data to third parties such as legal representatives, collection agencies, regulatory bodies, or law enforcement authorities in response to valid legal requests related to potential violations of easy’s terms of service, contractual disputes, intellectual property matters, or incidents affecting individuals or property.

Non-Personal Data Collection and Usage

Non-Personally Identifiable Information (Non-PII) includes aggregated or anonymized data and other details that do not, by themselves or in combination with other information, allow an individual to be identified. easy and its authorized third-party service providers may also collect technical and usage data such as MAC addresses, device types, screen resolution, operating system versions, browser details, and demographic data such as location and business category. Where such data can directly or indirectly identify a natural person (for example, a contact person at the Business Partner), we treat it as personal data and process it in accordance with this Privacy Policy and applicable Jordanian data protection laws. We may also aggregate and anonymize personal data, for example to calculate the percentage of partners within a particular area; once anonymized, such data will no longer identify any individual.

To enhance user experience, easy and its third-party partners may utilize cookies, web beacons, pixel tags, and similar technologies. These tools help provide personalized content and streamline website navigation. Partners who prefer not to have cookies stored on their devices can adjust their browser settings to decline them.

IP Address Collection and Usage

An Internet Protocol (IP) address is a unique identifier assigned to a device by an Internet Service Provider (ISP). When Business Partners access the easy Partner platform, their IP address is automatically recorded in server log files along with visit timestamps and pages accessed. Collecting IP addresses is a common practice across the internet and serves to enhance platform functionality and security.

Managing Your Account and Business Information

Managing and Updating Your Information

Business Partners with a registered account on easy can update their business information at any time by logging into their account on the Partner platform. Any necessary changes affecting settlement or compliance should be communicated directly to easy’s Partner Support team.

Your Rights Under Applicable Data Protection Laws

Although Business Partners are legal entities, easy also processes personal data relating to natural persons acting on behalf of those entities (such as owners, managers, authorized signatories, and contact persons).

Subject to applicable Jordanian law, these individuals have the following rights regarding their personal data:

·         Right to awareness and access: to be informed about how their data is used and, where applicable, to request a copy of the personal data easy holds about them.

·         Right to rectification: to request correction or updating of inaccurate or incomplete personal data.

·         Right to deletion: to request deletion of personal data where legally permissible, subject to easy’s need to retain certain records for compliance or legitimate business purposes.

·         Right to restrict or object to processing: to object to certain uses of their personal data or request that easy limit its processing, including for direct marketing purposes.

·         Right to withdraw consent: where processing is based on consent, individuals may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, individuals may contact easy using the details provided in the “How to Contact Us” section. easy may need to verify identity before responding to a request.

Email Address and Contact Information Usage

To create a Business Partner account on easy, a valid email address and business contact details are required. This information is used to confirm onboarding, settlement reports, and facilitate communication in case of any issues. As an email address is essential for account registration, Business Partners will not be able to sign up without providing one.

Business Partners can access, update, modify, or correct mistakes in their details through the Partner platform.

To ensure efficient operations, easy may share relevant details such as business name, address, and contact number with third-party service providers and financial institutions for settlement and regulatory compliance. This information is also utilized to enhance the Partner experience, streamline platform functionality, and comply with legal requirements.

Partner contact details may be disclosed to easy’s staff and third-party service providers involved in settlements, technical support, website performance analysis, or Partner support. However, Easy does not sell or share personal contact information with unauthorized third parties, except as outlined in this Privacy Policy or when legally required to do so.

Transactions and Financial Settlements

Payment Methods and Data Security

Business Partners are required to provide banking details for settlement and payout purposes. easy does not store debit or credit card details of Business Partners. All settlement transactions are handled through secure third-party payment gateways or direct bank transfers in compliance with internationally recognized security standards.

Funds are first processed by the payment gateway or bank and then transferred to the Business Partner through standard settlement cycles. By using easy’s services, Business Partners acknowledge that their financial details are handled exclusively by the payment gateway or bank under its security and data protection policies.

Settlement Processing and Information Sharing

For settlement processing, Business Partners are required to provide accurate payout information including bank account details and VAT registration certificates where applicable. This information is shared with payment processors and banks for settlement purposes only.

easy has agreements in place with all third-party service providers that prohibit the further processing or disclosure of financial data beyond what is required to complete the settlement process. Business Partner information is also utilized to provide settlement reports and ensure proper communication.

Personal information is treated as confidential and will not be shared with other Business Partners or affiliates without consent. It will only be disclosed to third parties when required by applicable laws or legal obligations.

Cookies and Platform Interaction

How We Use Cookies and Your Control Options

When you visit the easy Partner platform, our server sends a small data file known as a "cookie" to your device. This cookie helps identify you as a returning user and streamlines your experience by retaining certain preferences and contact details, reducing the need for repeated entries. Cookies are completely safe, do not contain viruses, and can only be accessed by the server that issued them. Partners have the option to accept or decline cookies by adjusting their browser settings. However, please note that disabling cookies may limit access to certain features and functionalities of the platform.

Platform Interaction and Analytics Data

As Business Partners navigate through the easy Partner platform, we collect data related to website interactions, including pages visited, features utilized, and time spent on specific sections. This information is primarily analyzed on an aggregated basis and is not used by easy to directly identify individual Partners. Where such information can directly or indirectly identify a natural person, we treat it as personal data and handle it in accordance with this Privacy Policy and applicable Jordanian data protection laws.

easy utilizes this data to enhance the overall Partner experience, optimize platform functionality, and analyze business behaviors. Additionally, this information may be used to ensure compliance with legal requirements, improve service offerings, and deliver personalized or relevant content.

Third-Party Data Sharing and Advertising

Third-Party Links and External Privacy Practices

This Privacy Policy applies solely to easy and does not govern the privacy, data handling, or other practices of third parties, including affiliates or external websites linked from the easy Partner platform. We are not responsible for the policies or actions of any third-party entity. The presence of a third-party link on our platform does not constitute an endorsement by easy or its affiliates. Partners are encouraged to review the privacy policies of any external sites they visit.

Third-Party Advertising and Tracking Technologies

easy may engage third-party advertising companies to display advertisements on our behalf. These companies may use cookies and tracking technologies to assess the effectiveness of advertisements and to deliver personalized or relevant promotional content and recommendations.

Marketing and Data Sharing Preferences
Where permitted by law and, where required, based on your prior consent, easy may combine Partner-provided information with data collected from other sources to enhance and personalize our services, content and, where applicable, our offers and communications to you.

Partners who prefer not to receive marketing communications via email or who wish to object to such use of their data can update their preferences by contacting us via email. Where required by law, we will only send you direct marketing after obtaining your prior consent, which you may withdraw at any time.

Information Disclosure and Security

When and Why We Share Your Information
easy may share Partner information with authorized staff and third parties directly involved in settlements, analytics, and Partner support services. Additionally, easy may disclose Partner information when necessary to protect legal rights, respond to actual or potential harmful activities, or when there is a legitimate belief that such action is required to comply with legal obligations, including governmental requests, court orders, or other legal processes or to safeguard Easy’s assets, Partner rights, or public interests. This may also involve sharing information with relevant organizations for fraud prevention and compliance.

Circumstances Under Which We Share Your Information
easy may disclose Business Partner data in the following circumstances:

Use and Sharing of Non-Personally Identifiable Information

As Non-Personally Identifiable Information (Non-PII) does not reveal an individual or entity’s identity, easy may utilize it for various purposes, including analysis and business improvement. Non-PII may also be shared with affiliates and third parties as required. In some cases, Non-PII may be combined with identifiable Partner information, such as linking a Partner’s business name with their geographical location. If this occurs, the combined data will be treated as PII under this policy for as long as it remains linked.

IP Address Usage and Disclosure

IP addresses are collected and used for purposes such as analyzing platform traffic, diagnosing server issues, and managing platform performance. easy may also use and disclose IP addresses in the same manner as Non-PII where necessary. However, unless required by applicable law, easy treats IP addresses, server log files, and related data as Non-PII.

 

Security and Partner Protection

Our Commitment to Data Security
easy employs advanced security measures to safeguard Partner information. Secure pages are used for data collection, and critical information is stored properly to maintain confidentiality. We implement a combination of technical and administrative protocols to ensure the security, integrity, and privacy of data stored within our system.

Our servers utilize Secure Sockets Layer (SSL) encryption technology, which is compatible with leading web browsers, including Google Chrome, Mozilla Firefox, Safari, Microsoft Edge, and others, to provide a secure browsing experience.

Protecting Your Information and Reporting Security Concerns
easy implements appropriate organizational, technical, and administrative measures to safeguard Partner data under our control. However, while we take extensive precautions, no data transmission over the internet or storage system can be guaranteed to be completely secure.

We strongly advise against sending sensitive information via email. If you suspect that your account security has been compromised or believe your interactions with easy are no longer secure, please notify us immediately using the Partner platform. Please note that reporting security concerns via physical mail may result in delays in our response.

 

Account Deletion Process and Data Retention
easy provides Business Partners with the option to request account deletion through the Partner platform. However, if there are any pending settlements, contractual obligations, or outstanding balances, account deletion will not be possible until all matters are fully settled.

To request account deletion using the easy Partner platform, follow these steps:

Please note that after deleting your account, certain information may be retained if required for legal compliance or to fulfill legitimate business purposes, such as defending against legal claims, preventing fraud, or ensuring protection against abusive activities. However, once your data is permanently removed from the system, it cannot be recovered.

Communications and Marketing

At easy, we are committed to provide the highest level of service to our Business Partners. To keep you informed, we may periodically send updates about our products, services, policies, performance reports, promotions, and campaigns that may be of interest to you.

If you no longer wish to receive such communications, you can unsubscribe at any time by contacting us via email.

Partner Obligations

Business Partners are responsible for ensuring that the information they provide to easy is accurate, up to date, and compliant with applicable laws. Partners are also responsible for safeguarding their login credentials and using the Easy Partner platform in accordance with applicable regulations.

 

Limitation of Liability

easy shall not be held liable for any damages, losses, or claims arising from the use of third-party service providers (including but not limited to payment gateways, logistics providers, and IT services). Business Partners acknowledge that third-party providers operate under their own terms and privacy policies.

 

Data Controller Responsibility

easy acts as the data controller for personal data relating to Business Partners (such as information about their owners, managers and contact persons) under the applicable data protection laws of the Hashemite Kingdom of Jordan, including the Personal Data Protection Law No. 24 of 2023, where applicable. We determine the purposes and means of processing this personal data in line with this Privacy Policy.

 

Governing Law and Jurisdiction

This Privacy Policy, and any disputes arising from it, shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of Amman, Jordan, unless otherwise agreed in writing.